Eligible return requests must be submitted within 30 days after confirmed delivery.
A standard return may be accepted when the product is:
- Unused, undamaged, and in its original condition.
- Complete with included accessories, inserts, tags, and packaging.
- Free from odors, stains, scratches, alteration, or signs of display and handling.
- Supported by valid order information.
- Returned according to the instructions provided by customer care.
Customers must contact service@elvarinos.com before sending an item. Merchandise mailed without authorization may be delayed, refused, or returned to the sender.
Items With Return Restrictions
The following items are generally not eligible for a preference-based return:
- Personalized, engraved, monogrammed, or customized merchandise.
- Products made or printed according to customer instructions.
- Items marked as final sale.
- Products damaged through misuse, improper care, or accidental handling.
- Merchandise missing essential components or original identifying materials.
These restrictions do not remove any rights available for a verified defect, an incorrect item, or another remedy required by applicable law.
Damaged or Incorrect Orders
Report visible damage, missing contents, or an incorrect item promptly. Include photographs of the product, packaging, protective materials, and shipping label.
After reviewing the information, we may offer return instructions, a replacement, a correction, or another appropriate resolution.
Approved refunds are issued after the returned item has been received and inspected. Original delivery charges and customer-arranged return costs may be excluded unless the issue resulted from a verified store error or applicable law requires otherwise.